Terms and Conditions

Hydrated Skin in 30 Days – Or Your Money Back

At QFN, we are confident in the science and performance of our formulations. If your skin does not look and feel more hydrated after 30 days of consistent use, we will offer a full refund—no questions asked.

To ensure fairness and clarity, please review the conditions of this offer:

Terms & Conditions:

  1. Eligible Products
    This guarantee applies exclusively to QFN products formulated to deliver hydration benefits. Trial sizes, promotional bundles, and limited editions may be excluded.

  2. Usage Requirement
    Products must be used exactly as instructed—once or twice daily—across a full 30-day period. Incomplete or irregular use may void eligibility.

  3. No Use of Conflicting Products
    During the 30-day trial, users must refrain from introducing new skincare products (except for QFN products) or treatments that could compromise skin hydration or skin quality. The guarantee is valid only when QFN products are used in a stable skincare routine.

  4. Documentation Required
    To support your claim, we ask for the following:
    – Proof of purchase (order confirmation or receipt)
    – Brief summary of usage (e.g. incorporated into morning and/or evening routine)
    – Two clear, unfiltered photos: one taken at the start of use, and another after 30 days, under similar lighting

  5. Timeframe for Claims
    Requests must be submitted within 35 days of delivery.

  6. One-Time Redemption
    This offer is limited to one claim per customer per product, and cannot be used repeatedly for the same item.

  7. Maximum Refund Value
    A maximum refund of AUD $95 applies per customer, regardless of the number of products purchased under this guarantee.

  8. Product Return
    We may request the return of remaining product for quality assurance purposes. If applicable, a return label will be provided.

  9. Refund Process
    Approved refunds will be issued to the original payment method within 5–10 business days of approval.

To Submit a Claim:

Please email service@qfn.com.au with your order number, usage summary, and before-and-after images. Our team will review your request with care and respond promptly.

 


Mobile Terms of Service

Last updated: Dec. 12, 2024

The QFN mobile message service (the "Service") is operated by QFN (“QFN”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

 By consenting to QFN’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of QFN through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).

 You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with QFN. Your participation in this program is completely voluntary.

 We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.

 You may opt-out of the Service at any time. Text the single keyword command STOP to QFN or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other QFN mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.

For Service support or assistance email service@qfn.com.au.

We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honouring requests made in such messages.

The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Policy