Privacy Statement

Commitment to Privacy
Privacy is very important to QFN. We are required to comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), and therefore this privacy policy applies to any personal information we collect, use or disclose, including the personal information of our customers, employees, and contractors.

How and Why We Collect Personal Information
We collect personal information in order to provide various services to our customers, including order processing, customer service, and product recommendations. With your consent, we may also use personal information for related purposes such as sending updates, product information, and offers.

QFN's website uses cookies to help keep track of items you put into your shopping cart, including when you have abandoned your cart. This information is used to determine when to send cart reminder messages via SMS.

We also use Microsoft Clarity to better understand how users interact with our website. Clarity collects anonymised session data such as clicks, mouse movements, scroll behaviour, and device information to help us improve usability and user experience. This data may include IP address, browser and device type, and on-site interactions. All data collected is handled in accordance with applicable privacy laws.

Cookies & Tracking Technologies
Our website uses cookies and similar technologies to enhance your browsing experience, personalise content, and analyse website traffic. These technologies may collect information such as your IP address, browser type, device information, pages visited, and referring URLs.

We may use this information for analytics, performance monitoring, and remarketing purposes through third-party services such as Microsoft Clarity, Google Analytics, and Meta Ads. By using our website, you consent to the use of these technologies. You can control cookie preferences through your browser settings.

How We Use and Disclose Personal Information
We do not use or disclose personal information for any purpose unrelated to the services we provide and that you would not reasonably expect (except with your consent). We have a duty to maintain the confidentiality of our customers’ affairs, including personal information. This duty of confidentiality applies except where disclosure is consented to by the customer or is required by law.

Customer personal information may be disclosed to approved third-party service providers who assist in operating our website, conducting business, or providing services to you. These providers are required to comply with the Australian Privacy Principles or equivalent safeguards.

International Data Transfers
Some of the third-party services we use may store or process data outside of Australia, including in the United States and Europe. We take reasonable steps to ensure that any overseas recipients of your personal information comply with Australian privacy obligations or similar legal safeguards.

Security of Your Personal Information
We take reasonable steps to protect any personal information that we hold from misuse, loss, and unauthorised access, modification, or disclosure. This includes physical, electronic, and managerial safeguards.

Data Retention
We retain personal information only for as long as necessary to fulfil the purposes for which it was collected or to comply with legal, accounting, or reporting obligations. You may request deletion of your personal information at any time by contacting us.

Your Rights and Contacting Us
You have the right to:

• Access the personal information we hold about you

• Request correction of your personal information

• Withdraw consent for marketing communications

• Request deletion of your data (subject to legal limitations)

• Lodge a complaint if you believe your privacy has been breached

If you have any questions about this privacy policy or wish to exercise your rights, please contact us:

Email: service@qfn.com.au

If you are not satisfied with our response, you may also contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.